Mehmet Sultan Turğut, Logistics Warehouse Manager of Özçete Group of Companies, Ozan Gülbudak, and Cemal Sevilay spoke about the success story of ERD Software and Özçete Group of Companies. Turğut, Gülbudak, and Sevilay stated the following:
Mehmet Sultan Turğut: The biggest reason we chose Evira was our operational efficiency, performance management system, and traceability.
For over 46 years, Özçete Group of Companies has been operating in the automotive sector without compromising on the principles of trust, quality, and innovation. Today, with 6 companies and more than a thousand employees, we continue our activities in the fields of new vehicle sales, used vehicles, fleet leasing, original spare parts, and “aftermarket” insurance. Before Evira, we were experiencing difficulties in terms of measurability and traceability. In areas where our manual processes caused us difficulties, we were experiencing disruptions in the end-to-end service quality to our customers, including the performance management system. We had discussions with many software companies. When making our choice, we hoped for feedback and accessibility after installation and transition. In our research on Evira, they highlighted their after-sales service quality, which is why we chose them. The Evira team was always there for us, providing training and support. Their location, rather than remote operation, allowed them to manage the process within our organization, which was a significant advantage. We can use Evira from the warehouse, through the goods receiving process, shelving, post-shelving picking, post-picking packaging, and shipping. Thanks to Evira, we’ve also seen a significant improvement in our returns and defective goods departments. Previously, due to a lack of measurable data, we couldn’t reward high-performing employees or provide feedback for underperformance. One of our biggest gains with Evira is the ability to implement a reward system for our employees. Another benefit is that our six warehouses are able to transfer goods between warehouses, significantly improving the accuracy of our inventory management. On the management side, we no longer face significant challenges. We can plan all our work from the start of an order to its dispatch time and manage our employees’ performance. It has also provided incredible benefits to our client in terms of quality. We can provide customers with assurances about when an order placed in the morning will be dispatched in the evening, including the delivery time and the time the courier will receive it. As Özçete Companies Group, we will continue to improve our processes with Evira.
Ozan Gülbudak: Changing our own program was a really difficult process. Thanks to ERD Software and the trust they provided us, we were able to successfully transition to the new system on all handheld terminals and desktop computers within a maximum of two days. 98 out of 437 handheld terminals also have the Rotalog program installed. Even though some of our terminals are running older versions, Rotalog and Evira programs work seamlessly simultaneously without any performance degradation.
Cemal Sevilay: The need for control in delivery, vehicle usage, and real-time tracking processes has increased. To reduce the cost risks associated with delays and errors, we needed a system that tracks shipments end-to-end, minimizes errors, and is more transparent.
With route optimization, we started using vehicle capacities more efficiently. Our fuel, time, and depreciation costs have decreased significantly. Planning has become much easier thanks to AI-generated estimated arrival times. For example, the “Where is my product?” problem is gone. Delivery dispatch and completion are automatically sent to the customer with photos and signatures. This has significantly improved both communication and delivery performance. We are absolutely satisfied. We receive quick and solution-oriented responses to our technical support requests. We will continue to grow our processes with Rotalog. I recommend it to everyone working in this sector.
Özçete Group of Companies: Innovative Solutions in the Automotive Sector
Özçete Group of Companies is a well-established firm operating in the automotive sector for over 46 years. Without compromising on the principles of trust, quality, and innovation, it provides services in areas such as new vehicle sales, used vehicles, fleet leasing, original spare parts, and “aftermarket” insurance. With over a thousand employees and six companies, Özçete holds a significant position in the sector and utilizes technological solutions to increase operational efficiency and maximize customer satisfaction. In this context, by choosing Evira software, it has taken significant steps in performance management and traceability.
Reasons for Choosing Evira Software
Özçete Group of Companies states that the main reason for choosing Evira software is its desire to increase operational efficiency and make its performance management system more traceable. Before Evira, difficulties were experienced in terms of measurability and traceability due to manual processes. This situation led to disruptions in customer service quality. Evira’s emphasis on after-sales service quality and the ease it provides in training and support processes were influential factors in Özçete’s decision to choose this software.
Improvements in Warehouse Management
Evira software has provided significant improvements in Özçete’s warehouse management processes. Evira, which can be used in every stage of warehouse processes, from goods receiving to shelving, picking, packaging, and shipping, has also resulted in significant improvements in returns and defective goods departments. As a result, inventory management is carried out more accurately and effectively.
Measuring and Rewarding Employee Performance
Thanks to Evira, the performance of Özçete Group employees can be measured more effectively, and a reward system can be implemented. Previously, due to a lack of measurability, rewards could not be given to high-performing employees, or feedback could not be provided in cases of underperformance. With Evira, these problems have been overcome, and employee motivation has increased.
Inventory Management and Inter-Warehouse Transfer
Evira software allows Özçete to manage inventory transfers between its six warehouses more accurately and effectively. Thanks to this, the accuracy level in inventory management has been significantly increased. On the management side, all processes from the start of orders to the dispatch time can be planned, and employee performance is better managed.
Process Improvement with Rotalog
Özçete is further improving its processes with the Rotalog program. The need for control in delivery, vehicle usage, and real-time monitoring processes has increased, and a more transparent system is needed to reduce the cost risks caused by delays and errors. Route optimization allows for more efficient use of vehicle capacities, reducing fuel, time, and depreciation costs. Planning has been facilitated thanks to AI-generated estimated arrival times.
Conclusion
Özçete Group of Companies has increased its operational efficiency, managed employee performance more effectively, and maximized customer satisfaction thanks to Evira and Rotalog software. Improvements in many areas, from warehouse management to delivery processes, have increased the company’s competitiveness in the sector. Continuously improving its processes with technological solutions, Özçete stands out in the automotive sector with its innovative approaches.
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