What should businesses consider when choosing an MSSP?

In this exclusive interview with Wise TV, Murat Lostar, General Manager of Lostar, explains how outsourced security services can be managed more effectively and why the role of the client—the party receiving the services—is so critical.

There is a fitting Turkish proverb: “A horse neighs according to its owner.” This holds true for security services, just as it does for anything else. If you believe that simply signing a contract and placing your trust in a service provider—effectively saying, “I’ve signed the agreement, I trust this firm, so I can just walk away and forget about it”—is enough, then, unfortunately, that is not how reality works. In such a scenario, the quality, standard, and security of the services provided will inevitably begin to decline. Therefore, while you can certainly outsource the management of these services to an external provider, it remains vital that you continue to oversee the work, track success criteria, periodically verify—through various internal or external means—that everything is running smoothly, and address any issues that may arise.

The Importance of Security Services

In today’s world, security services have become an indispensable element for both businesses and individuals. While entering into an agreement with a security service provider implies that security is being addressed, the effectiveness and quality of this service must be continuously monitored. Security does not end with the signing of a contract; it requires an ongoing process of oversight and evaluation.

Quality Control in Security Services

The quality of security services depends not only on the competence of the service provider but also on how effectively the client manages the process. To enhance service quality, regular audits should be conducted, and the performance of the service provider must be evaluated. This can be carried out using both internal and external resources.

Defining Success Criteria

Clearly defining success criteria for security services enhances their effectiveness. These criteria establish the standards to which the service must be delivered and specify the circumstances under which intervention is required. Success criteria facilitate the continuous improvement of the service.

Oversight and Evaluation Processes

To ensure the effectiveness of security services, regular oversight and evaluation processes must be implemented. These processes are critical for measuring service quality and identifying potential issues. Audits can be conducted by either internal or external parties and contribute to the ongoing improvement of the service.

Problem Resolution

Any issues encountered within security services must be resolved quickly and effectively. Addressing these problems improves the quality of the service and helps to close security gaps. This process should be carried out in collaboration with the service provider, and continuous communication must be maintained.

Communication in Security Services

Effective communication is critical to the success of security services. Regular interaction with the service provider enables the swift resolution of potential issues and helps enhance the quality of the service. Strong communication boosts the effectiveness of security operations and contributes to the continuous improvement of the service.

Conclusion

Security services should not be limited merely to the signing of a contract. The quality of the service can be enhanced through ongoing monitoring and evaluation processes. Establishing success criteria, conducting regular audits, and maintaining effective communication all serve to increase the efficacy of security services. Any problems that arise must be addressed promptly, and a spirit of continuous cooperation with the service provider should be upheld. These practices elevate the quality of security services and ensure the safety of businesses.